Websites will be more accessible to the wider population as well as NHS staff. Websites are accessed from the Internet, using a web browser on a desktop PC - in homes and libraries, schools and other establishments. In addition, Digital Television and information kiosks on the high street are used to access online information.

Web technology will also be used by NHS professionals to communicate with colleagues, to send and receive clinical information and images and provide online appointment booking facilities.

The main portal (or single access point) for a wide range of information on NHS services is available at www.nhs.uk. This site provides details of NHS services including: a list of local services; location & site maps; latest news and events; publications; performance data; patient information and finding a GP.

The main portal for information on illness and medical conditions is NHS Direct Online www.nhsdirect.nhs.uk. This site will provide users with access to basic algorithms, allowing some self-diagnosis and directions to other services, where appropriate.