The development of Call Centres is a key strand of the Government's e-Government strategy. This facility will provide the public, patients and professionals with a single telephone number through which they will be able to access a range of healthcare information and advice.

NHS Direct is one example of such a centre. The NHS Direct 24-hour nurse advice and health information telephone service has been in operation since 1998. By October 2000, NHS Direct covered all areas of England and Wales. By dialling 0845 4647, callers have 24 hour access to the service to gain healthcare advice from NHS Direct nurses.

Future plans include call switch facilities for immediate access to other Government Departments including Social Services, Housing and Voluntary organisations. Where appropriate, the availability of electronic links will enable call centre staff to email referrals directly to these other services.